Returns & Exchanges

 

In case customer wants to return a product the customer must write to us at info@sopritti.net. These terms of returns and exchange are limited to direct sale by sopritti.net only and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale.

  • - Product must be returned to us within 14 days from the date it was shipped to customer.
  • - Custom made products are not eligible for exchange.
  • - Product must be unused, unworn, unwashed and undamaged. Damaged or soiled products will not be accepted.
  • - Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers. Where provided, belts and any designer packaging such as authenticity cards, dust bags, leather tags etc. must be returned with the product.
  • - We accept returns for account credit only. Goods once sold can only be exchanged for a store credit only if they meet our terms and conditions.
  • - In case of any return or alteration the shipping charges will be borne by the customer.
  • - In case customer wants to exchange an alternative product, other than product made to order, the same is possible. You have to return the product for a credit and purchase the new item a fresh. You can settle the payment from credit available into your account. You must write or call to customer care as suggested for return of the product. Stated terms & conditions applicable to return, will also be applicable to return for exchange.